Success Stories

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What we achieved

86%

reduction in patch cycle time
50-60%

decrease in time to deploy of endpoint software
Simplification

and centralization of patching process

To who

Industry Nonprofit
Products: HCL BigFix Lifecycle
Region USA

Overview

Part 1
Challenge

This global humanitarian company has offices around the world with centralized and remote IT groups, each responsible for distributing patches and software to their end users. Multiple teams, multiple tools and manual processes created unnecessary complexity, costs, and security risk.
Part 2
Solution

By standardizing on HCL BigFix, the company has implemented a flexible and effective endpoint management platform whereby patching and software distribution responsibilities can be shared by IT staff in Global Centers as well as in Field Offices.
Part 3
Results

Reduction in execution time for endpoint information gather from one month to less than a day, patch cycle time from two weeks to only two days, and time to deploy a 23,000 endpoint software from two to three months to just one month.

The Challenge

A US-based global humanitarian organization needed a standardized Windows OS patching across all offices to ensure that workstations were less vulnerable to security risks and threats. Various offices were independently and inconsistently applying patches and patch polices. There was a need for a more consistent and reliable means to update endpoints across their global enterprise, including Global Centers and Field Offices. Additionally, they needed a standardized and efficient means of deploying and tracking software to ensure mandatory applications were deployed across all endpoints worldwide.

HCL BigFix Lifecycle provides efficiency and intuitiveness in patching, software deployment and overall endpoint remediation, effectively reducing manual intervention and coordination, while providing overall visibility of patch, software, and operating systems deployment in real-time.

Global Director, Enterprise IT Services and Chief Technology Officer

The Solution

Prior to implementing HCL BigFix, patching was done through Windows Server Update Services (WSUS) or manually using Windows update. There was no standard patching methodology or tool across the organization and there was no global visibility of patch status or deployments. In addition, software was manually installed by IT for local users, or by using Team Viewer when users were remote.

Although the company considered other solutions, they selected HCL BigFix because it provided an effective endpoint management solution for multiple operating systems and enabled World Vision to implement a consistent, global patch policy. An HCL Business Partner, Alacrinet, introduced the company to HCL BigFix and is currently engaged to help them deploy HCL BigFix and endpoint automation across the globe.

The Results

By deploying HCL BigFix, this nonprofit global company now has a single tool for patching, software distribution, and remote desktop control that automates manual tasks and streamlines endpoint management processes. Now, with HCL BigFix’s flexible role-based administration, their Global Endpoint Management Team can deploy critical and important patches and mandatory software across all end user systems while allowing the Field Offices to deploy less critical or application-specific patches and software.

About the company

A global christian relief, development and advocacy organization helping children, families and communities overcome poverty and injustice, irrespective of religion, race, ethnicity or gender. With more than 37,000 staff in nearly 100 countries around the world, they work together towards one vision: life in all its fullness for every child.