What is HCL Mosaic?
HCL Mosaic is a modular, AI-first cloud service platform uniting content, apps and forms into an experience-building ecosystem. It manages infrastructure, deployment and updates while increasing development speed by up to 80%. This foundation allows you to “build once and engage everywhere” across any digital touchpoint. Organizations using HCL Mosaic see up to 45% higher conversion rates and significantly improved customer and employee satisfaction.
How does Mosaic improve customer experience?
HCL Mosaic integrates Customer Experience (CX) by acting as the digital glue for your entire organization. Instead of managing CS in a silo, the platform connects customer data with employees and backend systems to create a seamless journey. This unified technical ecosystem ensures real-time backend intelligence informs customer interactions, effectively removing friction that typically leads to abandoned carts or incomplete signups.
How does Mosaic handle data silos?
Mosaic breaks down data silos by providing a unified view across the business. It pulls information from a complete view of the data to ensure every interaction is relevant and informed by real-time intelligence. The platform prevents fragmented data issues by unifying CX with employee and user experiences, creating a more user-friendly experience while maintaining data quality.
Why does an organization need Mosaic?
Today’s users expect personalized experiences across every interaction, but disconnected systems often create friction. Disconnected data can lead to abandoned shopping carts for retail customers and poor internal tools for employees. Mosaic fixes these issues by providing tools such as low-code development and contextual AI within a single, connected experience, instead of managing a dozen different platforms. Organizations using the platform report 60% faster time-to-market and a 26% improvement in employee satisfaction. You’ll have one platform working for both your users and your bottom line.
How does Mosaic integrate with existing tools?
Mosaic acts as a “Modernization Wall” between users and their backend systems. You can deliver new customer interfaces without changing the underlying business logic. This approach reduces timelines by 60% to 70% and cuts costs significantly compared to traditional methods. It essentially transforms how people interact with your applications without risking changes to the backend.
What is Mosaic IQ?
Mosaic IQ serves as the heart of the platform, providing contextual assistance across the product suite. It functions as a product expert and creative agency integrated directly into your daily workflow. The tool leverages structured data to deliver experiences adaptive to user behavior in real time. Automate routine management tasks and use predictive analytics to reduce the time needed to optimize content.
How does Mosaic Vibe Studio accelerate development?
Mosaic Vibe Studio is an AI-powered integrated development environment (IDE) that transforms natural language processing into production-ready applications. You describe an application including branding and logic, and the studio builds the structure and API connections in minutes. It generates structured, editable React code that meets enterprise security standards and fits your existing architecture. Your team will be able to build applications three to five times faster because you can update prompts to evolve requirements midstream.
What are some practical use cases for Mosaic?
Organizations use Mosaic’s AI capabilities to replace manual spreadsheets with operations trackers and field service dashboards. It also powers automated internal request portals, onboarding apps, and customer service portals.
What is the Total Acceleration Program (TAP)?
The Total Acceleration Program (TAP) is an elite engagement designed to act as an extension of your internal team. Unlike a traditional vendor relationship, this partnership focuses on expert mentoring and knowledge transfer to make your staff self-sufficient. Dedicated experts review your architectural plans to ensure they align perfectly with your long-term business goals and industry best practices. This hands-on partnership proactively navigates technical challenges and guarantees measurable outcomes.
What are the benefits of the HCL Mosaic cloud service?
Running HCL Mosaic as a managed cloud service allows IT teams to focus on building features rather than managing servers. The elastic infrastructure automatically scales computer power based on demand, ensuring you only pay for what you use. The platform handles maintenance, security patching, and global redundancy in the background with a 99.9% uptime guarantee. Shifting to this model can reduce the total cost of ownership and operational complexity by up to 30%.
